You can activate a new prepaid number in one of the following ways:

• by calling the voice machine at 912 or 0639000
• by calling or sending a SMS message to any number
• by inquiry into the balance at code *121#

All information about your numebr you can find with application "Moj telenor" or entering the code *121# and pressing the green receiver key or OK you get return information on the credit balance, as well as if you call number 0639000 and select option 1.

Code *121# can be used also in roaming in networks which support USSD service. Use of this service in roaming is also free of charge.

Our advice is to get acquainted with all possibilities the voice machine offers, because with it you can have most of your requests implemented free of charge, without any contact with the operator and get information on the services we provide.

If you did not manage to hear the requested information or you need additional explanation, each option offers you a possibility of selecting the key for talking to the operator.

For example: In the main menu you need to select key 1 (information on your bill) whereafter, among others, you will be able to also choose key 0 for contact with the operator.

When your number has been disconnected, the most efficient way to have it reconnected is over "Moj Telenor" aplication or to call number 0639000 from that number. After the connection is established, the first option you will be offered is key 8, for connecting your number. After selecting this key, you can expect the reconnection to be carried out in 30 minutes and it will apply for the next 5 days.

If your payment is not registered in the mentioned time frame, the number will be disconnected again.You will receive a SMS with a confirmation that your request has been carried out.Number reconnection service is available if you haven’t used the protection against disconnection before that.

You can check your account balance free of charge using the option for sending messages in Telenor application. Send the message reading STA to number 9848. If you are using a tariff package Surfuj, you can make a check in the same way, but sending the message with the same text to 9000.

When you are in roaming the message for checking your balance is charged under the Price List of the mobile operator whose network you are using.

Premium servisi podrazumevaju usluge drugih provajdera i mogu obuhvatati usluge glasanja, BusPlus, nagradne igre, pričaonice, obaveštenja banke, testove, multimedijalne sadržaje (igrice, pozadine, melodije, animacije, aplikacije) i slično.

Uglavnom se preuzimanjem sadržaja, odnosno slanjem poruke na četvorocifreni broj, prijavljujete na servis koji će Vam periodično dostavljati SMS poruke koje se naplaćuju. Sa servisa se možete odjaviti slanjem SMS poruke STOP, osim ukoliko nije drugačije naznačeno u porukama koje Vam stižu.

Ukoliko niste sigurni koji od servisa vam je naplaćen, uvek se možete informisati putem Kontakt centra pozivom na broj 063/9000. Naš savet je da se detaljno informišete pre nego počnete sa korišćenjem nekog Premium servisa.

You can send us your complaint n one of the following ways:If you are a postpaid or prepaid customer – verbally or in writing, by a letter you will sign by your hand.The letter should include your phone number or subscriber contract number which the complaint refers to, as well as specified residence address to which we can send you the answer.

You can send us the complaint in one of the following ways:

• by fax to number 063/9002;
• by e-mail to address reklamacije@telenor.rs;
• by post to Omladinskih brigada 90, 11070 Novi Beograd;
• By personally visiting the closest Telenor shop;
• By calling the Contact Center at 063/9000.

Based on the filed complaint we will send you a receipt, i.e. registration number in electronic or written form, which will be registered in our records of complaints received in Telenor.

The deadline for processing is 8 days as of the date of receiving the complaint. You will receive the answer to filed complaint as SMS message, e-mail or to your postal address.