TravelSure detailed information

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CONSUMER SERVICES ROAMING POSTPAID TRAVELSURE TRAVELSURE DETAILED INFORMATION

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If you need an additional quantity of Internet traffic after having used the daily quota, you can activate it quickly and simply by dialing *120# or sending an SMS message reading “JOS 10MB” (10MB MORE) or “JOS 50MB” (50MB MORE) to number 9000 (due to the specific nature of the service, the activation of the additional quota by making the call and SMS is enabled for business customers, too).


This SMS message is charged according to the valid TravelSure pricelist for the country where you are located. Users can activate only the additional quota which is identical to their basic quota – i.e. users of TravelSure 10 tariff can activate only the additional quota of 10 MB, and users of TravelSure 50 tariff can activate only the additional quota of 50 MB. The additional quota may be activated for an unlimited number of times during a day. The additional quota can be activated only after the entire Internet traffic from the daily quota has been used, and/or the previously activated additional quotas.
 
The status of the remaining traffic  in the daily or the additional quota may be checked at any time by a chargee-free call to *110#
 
The daily or the additional quota is effective until midnight CET (time in Serbia), no matter which country the user is in. Due to the technical restrictions, we cannot guarantee the validity of the quota until midnight sharp, but the actual validity of the quota until a moment in the period between 00:00 and 01:00 a.m. in Serbia. During that period, the quota is reset at one moment and the daily quota for the following day runs.

In addition to the savings on outgoing and incoming calls that the users could make in the past, there is now a possibility of high savings also for the Internet traffic in roaming.
 
In the TravelSure 10 tariff, the first 3MB of traffic are charged as per spent traffic, per one Kilobyte, without round-up! The price per Kilobyte in Zone 1 (all the European countries with the exception of Russia) totals RSD 0.32 . This means that a user will be charged RSD 16 if he spends e.g. 50 kB in the course of one day.

 If the user spends 3MB in the course of one day, he will be charged RSD 990, and the next 7MB are completely free! This actually means that a user, in this case, cannot incur a daily spending exceeding RSD 990, save of his own free will i.e. if he does not activate an additional quota. This is a way of preventing the smartphones from running enormous bills without the users knowing it.
 
The presentation of the TravelSure 10 tariff in the Zone 1 is shown on the graph. 
 
Special offer available for roaming in the Telenor Montenegro  network also applies to the users who make a transition to the TravelSure roaming tariff.

In satellite, maritime and air networks, rates and conditions of the Standard roaming tariffs are applied. For more information, see the next page.

 

Note

 
Deactivation
Example - voice traffic
Example - Internet traffic
Deactivation
If a customer wishes to transfer from TravelSure roaming tariff back to the standard roaming tariff, this can be achieved in one of the following ways:

By sending SMS message reading “TS STOP” to number 9000 – this way of deactivation is also possible from roaming, but sending of the SMS message is charged at the standard roaming tariff.
Via USSD menu, by dialing *111#, option 7 free of charge – this way of activation is also possible from networks of just certain roaming partners who support dynamic USSD menu, so it is recommended to use deactivation by SMS message from roaming.
Via My Menu application
Dialling Telenor Contact centre at 063/9000
In Telenor shops
On the Moj Telenor portal
 
After attempting deactivation in any of the above stated ways, the customer must wait for SMS message containing notification on the outcome of deactivation. Only after receiving the SMS confirmation of successful deactivation, application of standard roaming tariff will begin.
 
Example - voice traffic
See below the savings you can make transferring to TravelSure tariff compared to standard roaming tariff, depending on the length of call:

 

Outgoing calls for Europe

Call set-up fee Price of a minute of call 0-1 minute 1-2 minutes 2-3 minutes 3-4 minutes
4-5 minutes
Standard roaming tariff - zone 1 7,01 109,90 116,91 226,81 336,71 446,61
556,51
Standard roaming tariff - zone 2 7,01 159,90 166,91 326,81 486,71 646,61 806,51
TravelSure Europe (excluding Russia) 79,90 49,90 129,80 179,70 229,60 279,50 329,40
 

Incoming calls for Europe

Call set-up fee Price of a minute of call 0-1 minute 1-2 minutes 2-3 minutes 3-4 minutes
4-5 minutes
Standard roaming tariff - zone 1 - 44,90 44,90 89,80 134,70 179,60
224,50
Standard roaming tariff - zone 2 - 54,90 54,90 109,80 164,70 219,60
274,50

TravelSure Europe (excluding Russia) 39,90 9,90 49,80 59,70 69,60 79,50 89,40
 

Outgoing calls for the rest of the world

Call set-up fee Price of a minute of call 0-1 minute 1-2 minutes 2-3 minutes 3-4 minutes
4-5 minutes
Standard roaming tariff - zone 3
7,01 249,90 256,91 506,81 756,71 1006,61
1256,51
Standard roaming tariff - zone 4 7,01 379,90 386,91 766,81 1146,71 1526,61
1096,51
TravelSure 79,90 149,90 229,80 379,70 529,60
679,50
829,40
 

Incoming calls for the rest of the world

Call set-up fee Price of a minute of call 0-1 minute 1-2 minutes 2-3 minutes 3-4 minutes
4-5 minutes
Standard roaming tariff - zone 3
7,01 79,90 86,91 166,81 246,71 326,61
406,51
Standard roaming tariff - zone 4 7,01 99,90 106,91 206,81 306,71 406,61
506,51
TravelSure 79,90 29,90 109,80 139,70 169,60
199,50
229,40
 
* All prices are given in dinars, with VAT included

 

Example

 
TravelSure and standard tariff in Rome and Dubai. 

 

Rome - outgoing calls

Call duration 0-1 minute 1-2 minutes 2-3 minutes 3-4 minutes
4-5 minutes
Standard roaming tariff
166,91 326,81 486,71 646,61 806,51
TravelSure
129,80 179,70 229,60 279,50 329,40
 

Rome - incoming calls

Call duration 0-1 minute 1-2 minutes 2-3 minutes 3-4 minutes
4-5 minutes
Standard roaming tariff
54,90 109,80 164,70 219,60 274,50
TravelSure
49,80 59,70 69,60 79,50 89,40
 

Dubai- outgoing calls

Call duration 0-1 minute 1-2 minutes 2-3 minutes 3-4 minutes
4-5 minutes
Standard roaming tariff
386,91 766,81 1146,71 1526,61 1906,51
TravelSure
229,80 379,70 529,60 679,50 829,40
 

Dubai - incoming calls

Call duration 0-1 minute 1-2 minues 2-3 minutes 3-4 minutes
4-5 minutes
Standard roaming tariff
106,91 206,81 306,71 406,61 506,51
TravelSure
109,80 139,70 169,60 199,50 229,40
 
* All prices are given in dinars, with VAT included

Example - Internet traffic

TravelSure 10

 

Europe (excluding Russia)

10 kB 50 kB 100 kB 200 kB 500 kB 1 MB 3 MB 5 MB 7 MB
10MB
Standard tariff zone 1 96,00 96,00 96,00 186,00 456,00 906,00 2.706,00 4.506,00 6.306,00
9.006,00
Standard tariff zone 2 106,00 106,00 106,00 218,00 536,00 1.066,00 3.186,00 5.306,00 7.426,00
10.605,00
TS 10 zone 1 3,22 16,11 32,23 64,45 161,13 330,00 990,00 990,00 990,00
990,00
 

Rest of the World

10 kB 50 kB 100 kB 200 kB 500 kB 1 MB 3 MB 5 MB 7 MB
10MB
Standard tariff zone 3 116,00 116,00 116,00 218,60 539,00 1.098,63 3.285,90 5.473,16 7.660,42
10.941,32
Standard tariff zone 4 126,00 126,00 126,00 242,60 599,00 1.221,51 3.654,54 6.087,56 8.520,58
12.170,12
TS 10 zone 2 9,73 16,11 32,23 64,45 161,13 330,00 990,00 990,00 990,00
990,00
 

TravelSure 50

 

Europe (excluding Russia)

50 kB 100 kB 500 kB 1 MB 5 MB 15 MB 20 MB 30 MB 40 MB
 50 MB
Standard tariff zone 1 96,00 96,00 456,00 906,00 4.506,00 13.506,00 18.006,00 27.006,00 36.006,00
45.006,00
Standard tariff zone 2 106,00 106,00 506,00 1.006,00 5.006,00 15.006,00 20.006,00 30.006,00 40.006,00
50.006,00
TS 50 zone 1 12,99 25,98 129,88 266,00 1.330,00 3.990,00 3.990,00 3.990,00 3.990,00
3.990,00
 

Rest of the World

50 kB 100 kB 500 kB 1 MB 5 MB 15 MB 20 MB 30 MB 40 MB
 50 MB
Standard tariff zone 3 116,00 116,00 556,00 1.106,00 5.506,00 16.506,00 22.006,00 33.006,00 44.006,00
55.006,00
Standard tariff zone 4 126,00 126,00 606,00 1.206,00 6.006,00 18.006,00 24.006,00 36.006.00
48.006,00
60.006,00
TS 50 zone 2 16,11 32,23 161,13 322,27 1.611,33 4.833,00 6445,31 11.990,00 11.990,00
11.990,00
 
Note: The comparison shows cases when individual sessions are of sizes shown in the tables. In case that user on standard roaming tariff generates 50 MBs of traffic by making large number of smaller sessions, the rated amount would most probably be several times higher due to the rounding applied in the standard tariff (5+100).
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Old TravelSure tariff