Registered users are entitled to replacement of a lost/stolen SIM cards. When replacing the card, the user should produce a valid ID document.
Unregistered users will be able to replace the SIM card in shops if they meet the following conditions:
- have the original prepaid package (not the copy) or plastic part of the SIM card with the bar-code
- have at least one voucher entered (original plastic)
- users who do not have any of the above proof need to state the most frequently used numbers (SMS and/or calls) in the national traffic.
- prepaid number must be registered (registration is compulsory when replacing a lost/stolen prepaid SIM card)
The same procedure for the replacement of lost/stolen SIM card applies to unregistered users who are foreign nationals. SIM card replacement for prepaid customers is 250,00 RSD.
All displayed prices are with included VAT.