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ABOUT TELENOR NEWS NEWS AND PRESS RELEASES LIVE CHAT - A NEW DIGITAL CHANNEL OF COMMUNICATION WITH TELENOR CUSTOMERS
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Live Chat - A new digital channel of communication with Telenor customers

Telenor’s customers now have an opportunity to share their questions, suggestions, or impressions about our services with our customer care representatives using an additional support channel – Telenor Live Chat service.

 

Live Chat can be accessed in the most visited part of Telenor’s website: the web store, in the mobile devices section. Opening hours are the same as those of the social media support service, and customers can also send an email when Live Chat is offline to the agents, who reply in the shortest possible time, at the start of the next business day.

 

In addition to being completely free, this service provides an even more direct and straightforward communication with customers. The agents respond to inquiries in real time, with the option to guide the customer step by step through any situation or inquiry resolution and, if necessary, share useful links to provide further explanations.

 

Live Chat is only a part of Telenor's customer service, a service in charge of full customer support at all times and through all available communication channels. The company’s Contact Center can be reached 24/7 at 063/9000. In addition, customers can send all their questions or suggestions to servis@telenor.rs. Telenor is at its customers’ disposal also on social media – Telenor’s official Facebook page and Twitter. The new online customer support service in real time via Live Chat is a step towards the further interconnecting and developing of Telenor’s customer service digital channels, driven by changes in customers’ habits, as well as the ever increasing digitization of society.