Telenor response to Coronavirus Disease 2019 (COVID-19)
Do you know that as a prepaid user you can top-up credit without leaving the house?
When you need it, you can top-up your credit online or send a recharge from your postpaid number.
You can pay the bill for your postpaid number in a few clicks through the My Telenor app.
You can also activate the e-invoice service in the application to get your bill delivered to your inbox every month.
- Please download only the necessary documents during the day and the rest during hours when there is less general internet usage (00-09h);
- When sending or exchanging documents, use the online tools for file sharing instead of forwarding them as an email attachment;
- If you are can, use games or video streaming at a time when Internet consumption is lower;
- Turn off autoplay on streaming services and automatic downloading of media on chat applications and social networks;
- When communicating with apps, if possible, turn off the video and make audio calls
Our shops will remain open, but we are following the measures of the authorities due to the declaration of a state of emergency and will act in accordance with them. More information on store opening hours during an emergency.
Our sales staff are working multiple shifts, with the highest degree of hygiene measures we have been applying even before the outbreak of the virus in Serbia. Stores are disinfected and cleaned several times a day, and our employees stand at a sufficient distance to reduce the risk of spreading the infection.
- Online Shopping - Customers who want to buy a new device can visit our online store and shop online.
- Contract renewal - If a customer expires a contract and needs to renew it or wants to change the tariff package, he can do it easily through the My Telenor application.
- Add-ons Activation through My Telenor App or Portal - With My Telenor App, users can activate the applications they want to use at any time, as well as view remaining traffic from the package or activate other add-ons and campaigns on offer. The latest version of the app is available for all new mobile platforms: Android and iOS.
- Clear and measurable impact on society
- Compliance with the needs of the state and society
- Transparency in work and communication
- Timeliness of support.
The initiative “Digital Serbia”, of which Telenor is one of the founders, provided five gigabytes of free internet per month until the end of the year for students from 424 socially vulnerable families.
Telenor Foundation has donated 50 thousand EUR to UNICEF for the procurement of protective equipment necessary for healthcare professionals and hygiene packages for 1,300 most vulnerable families all over the country.
Protective equipment - masks, suits, visor glasses, and gloves, is needed at this time for healthcare professionals to perform their duties and is one of the priorities of the Ministry of Health. Telenor Foundation helped procure equipment for 100 healthcare workers for one month and the delivery is planned for the first half of April. Also, 1,300 packages, containing all the necessary items for personal and home hygiene, will be delivered to the most vulnerable families with children.
Apart from donations, Telenor is supporting the community, within its core business. As support to organizing online classes, Telenor has enabled free access to content for remote learning and platforms for browsing video contents, such as rtsplanet.rs, spectar.tv, etc.
The Institute for Mental Health was provided with telephones for the use of psychological support lines, and the local government of the city of Cacak was provided with 20 mobile phones and numbers for use in volunteer centers. We donated five phones and five cards to the Krusevac Red Cross to form a call center for psycho-social support by telephone to our fellow citizens, which will be provided by trained volunteers to employees during the state of emergency.
A few days before the donation of Mobi Bank and Telenor, we received a request from the Office for Information Technology and Electronic Governance of the Government of the Republic of Serbia. Specifically, an estimated 4.4 percent of eighth grade students do not have the requirements for online home testing (internet access and / or appropriate device). Together with other companies, we provided smartphones, tablets, and cards for 2,800 students, enabling them, for the first time, to complete an online self-assessment test completely electronically, and to better prepare for the final exam.