Call specification

Call specification represents a detailed list of voice calls, SMS and MMS messages, as well as of the use of Internet initiated from any of company’s subscriber numbers during an accounting period.

 

The price of regular monthly specification, which Telenor sends its customers each month by post is 100 dinars (VAT included), whereas the price of extraordinary specification is 150 dinars (VAT included).

 

The specification of traffic made, which is available at web portal Business Portal shows the traffic realized and is provided by the 7th of the month for the last 12-month period (from the first to the last day of the previous month). There is no specification for the current month. Use of the option Call Specification over the Business portal is free of charge. It is possible to inspect individual specifications (for specific subscriber number) and integral (for all numbers) specification. Call Specifications can be downloaded and imported in Microsoft Excel file, which you can then process in one of your data bases. There are Instructions on the portal for downloading the specification and its importing into Microsoft Excel.

 

NOTE

Since the Law on the Protection of Personal data applies to Telenor service Call Specification, please have in mind the following:

  • Subscriber contract for legal entities implies that the call specification is a personal data, if the number for which it has been issued is used by a physical person with the status of an employee with the employer, for business and personal purposes.
  • Employer, as holder of contract relationship with Telenor, is entitled to receive specification of calls for numbers covered by the contract.
  • Employer has no right to use the call specification for different purposes other than those it was prepared for, since that can represent a violation of the right to private data confidentiality both of the employee and the person the employee has communicated with.
  • Telenor shall not be responsible for any form of data processing from the specification by the employer after it took possession of the same, nor any damages that may be inflicted on the user or a third party in relation to the use of call specification.
  • By accepting these terms you are taking over the responsibility for private data management in a way specified in the Law on the Private Data Protection.

 

Instructions for using the internet specification

  • Date: represents the precise date and time of traffic realized, according to time zone in which the service was implemented.
  • Quantity: contains data on the duration of the voice traffic realized in seconds, the quantity of Internet traffic in KBs and number of sent SMS/MMS messages.
  • Service: represents the type of traffic:
  • Call: phone call
  • MMS: MMS message
  • SMS: SMS message
  • Data transfer: Use of internet or MMS
  • Call waiting: Call waiting when another line is taken
  • Divert, busy: Call divert if the number is busy
  • Divert to group: Call divert to a defined group of numbers
  • Divert unavailable: Call divert when the number is not available
  • Divert, no answer: Call divert if there is no answer
  • Divert, unconditional: Unconditional call divert
  • Call on hold: When the customer is waiting and no other line is taken
  • Conference call: A conference connection is made
  • Parking service: Payment of parking with SMS
  • Type: represents the type of traffic, which can be outbound, inbound (roaming) or service (call waiting, call on hold, etc.)
  • From the country-operator: contains information in which country’s mobile network the user was located at the moment of using the service (e.g. if in Serbia, it will say “Serbia-Telenor SRB”, and in case of roaming “Germany-Telef. O2 E2”)
  • Contact: contains information to which number the call was made, SMS/MMS sent, or if it is the Internet access. For calls in the roaming, the outbound call has a data on the dialled number, while showing the inbound call, depends on the network in which the user is located. For receiving or sending messages in roaming, the column will show the number of the service centre of the home/foreign network or the phone number to which the message was sent. Call diversion to a wanted number in fixed or mobile network will be shown in 3 lines which include the number to which divert was made, type of divert and the number from which the call was made.
  • Destination: contains information to which network the number, from which the traffic was made, belongs. In case of traffic with national numbers, which have changed the mobile operator, calls within a closed user group and SMS to foreign countries, there will be an asterisk (*). If data transfer and MMS is in question, the information will read APN Internet/APN MMS.
  • Zone: contains information on the zone according to which the traffic is charged. Examples:
  • GSM Telenor:  calls to Telenor mobile numbers
  • MTS GSM; MTS GSM 065: - calls to MTS mobile numbers
  • VIP GSM: calls to VIP mobile numbers
  • National: calls to fixed networks
  • SMS standard: SMS messages in the national traffic
  • SMS International: SMS messages abroad
  • Internet standard: Internet in the national traffic
  • International 0: calls to Telenor Montenegro numbers
  • International 1: calls to numbers abroad, which are charged according to the international zone 1
  • Roaming Zone 1:  calls/SMS/internet traffic made in roaming zone 1
  • Spec. number: calls to special numbers, such as taxi service, Phonebook, Customer Service, etc.
  • Free number: calls to emergency services, Telenor IVR 063/9000
  • Free number 0800: calls to specific 0800 numbers
  • Calculated: represents information on the calculated voice traffic in seconds, quantity of internet traffic in KBs and number of SMS/MMS messages sent.
  • Charged: Contains data on the calculated amount in dinars for a specific service. This amount includes the fixed fee for each started call. The traffic from the monthly subscription and calls within the closed group are shown as 0 (zero) dinars.