PlatiMo

PAY EASY AND SAFE BY YOUR MOBILE PHONE WITH PlatiMo!
 
Wanting you to always keep abreast of the latest technological breakthroughs, Telenor is presenting a new service - PlatiMo – a revolutionary electronic payment system, which will enable you to simply pay your monthly phone bill with your mobile phone.
 
 
WHAT CAN YOU DO WITH PlatiMo?
 
By activating the PlatiMo service you get a new SIM card with your old number and with a qualified digital certificate you will be able to:
  • pay your Telenor phone bill,
  • avoid queues and crowds at payment points, 
  • stay calm with safe and quick payment, 
  • top-up any prepaid number in Telenor network, 
  • transfer money from your account to another user’s account with this service activated, 
  • pay all other monthly financial dues (with previous agreement with your bank) 
  • make payments on the Internet in the safest possible way.
If you activate PlatiMo service during promotional period till December 31, 2013 the monthly service upkeep will be totally free, and each successful transaction will be charged only 6,00 RSD through your mobile bill. After promotional period transactions will be charged by 60,00 RSD.
 
The fee for transactions between the accounts of two legal entities is 12,00 RSD per transaction, and is charged to the payer's account.
All displayed prices are with included VAT.
 
Basic information about PlatiMo service you can received by calling voice machine on 063/9000 (key 5, option 3).

 

  • PlatiMo sales places
  • Activation
  • Payment process
  • PlatiMo services
  • Use terms

  •  

  • If you are Telenor postpaid user, after just a couple of simple installation steps, you will turn your mobile phone into a true digital wallet.
     
    You can activate PlatiMo service in the following way:
    1. with personal ID, in Telenor shop, all postpaid Telenor user can get a new SIM card together with the sPin and sPuk codes, as well as qualified digital certificate which are needed for further safe identification and payments;



    2. once you activate the new SIM card in your phone, find mCertificate within Telenor SIM menu;



    3. select the option Issue mCertificate;



    4. enter your sPin code, after which the system will ask you to change your sPin code for greater safety;



    5. when you confirm the new sPin code, the system will give you a unique digital certificate that will continue to serve as your protected electronic identification;

     
     
    In this way you have successfully activated Telenor PlatiMo service.
    After activation, you only need to report to your home bank which will connect the mCertificate with your current account.
     
    Banks which now support the PlatiMo services are:
     
     
    Use of PlatiMo service is only available to nationals of the Republic of Serbia.
    1. After selecting the type of transaction or service you want to pay, you will receive electronic invoice to your mobile phone, with detailed information on the total amount, bank account, trader’s name, etc. 
    2. Confirm the respective transaction 
    3. Enter your sPin code.
     
    After entering your sPin code, the transaction will be digitally verified on your SIM card and sent by protected channel to your bank.
     
    After that you will receive from your bank a SMS with transaction status and information whether the payment was successful or rejected. You will be able to check all transactions easily in a regular bank statement.
     
  • PENDING BILLS
     
    With the help of this option you can pay your Telenor postpaid monthly bills in the simplest and safest way.
    Select the option “Pending bills” ( Telenor SIM Menu -> PlatiMo -> Pending bills) and you will receive a list of unpaid bills you can pay.
    Select the bill you want and enter your sPin code.
    Each month Telenor will send you SMS information with specification and amount of bills to be paid.
     
    SEND PAYMENT
    With the help of this option, user of PlatiMo service can send money to the bank account of another user of this service.
    In the SIM menu select the option ”Send payment” ( Telenor SIM Menu -> PlatiMo -> Send payment) and enter the phone number of the user to whom you want to make the payment.
    Enter the amount you want to pay.
    Confirm the transaction by entering your sPin code. You will receive information on the transaction status in a SMS.
     
    REQUEST PAYMENT
    Option “Request payment” ( Telenor SIM Menu -> PlatiMo -> Request payment) is intended for transactions between legal persons and companies.
     
    TOP-UP PREPAID
    With the help of option ”Top-up prepaid” you can top-up your or any other prepaid number in the easiest way possible.
    On the SIM menu select the option “Top-up prepaid” ( Telenor SIM Menu -> PlatiMo -> Top-up prepaid) and enter prepaid phone number you want to recharge.
    Enter the amount you want to add to the prepaid account (the amount mustn’t be lower than 300 RSD and higher than 5,000 RSD).
    Confirm the transaction by entering your sPin code.
    You will receive information on the transaction status in a SMS.
     
    BUYING ON TELENOR WEB SITE
    With this option you will be able to pay and buy services and goods from Telenor web site.
    You only have to select the service you want and enter your phone number in the format 06xxxxxxxx. You will receive electronic invoice with the final order amount. Confirm the transaction by entering your sPin code. You will receive information on the transaction status by SMS.
     
    REFRESH ACCOUNTS LIST
    This option is activated only in case when you want to register and connect more than one current account to the PlatiMo service. You only have to select this option ( Telenor SIM Menu -> PlatiMo -> Refresh account list) and the list of bank accounts will be updated.
     
    DISABLE PLATIMO
    If you wish to deactivate PlatiMo services and terminate the link of your home bank with the qualified digital certificate on your SIM card, you only have to select this option.
    In case you wish to use PlatiMo service again after deactivation, you have to go to your home bank once again and connect your accounts to your SIM card.
     
     
    For all additional information on PlatiMo service, feel free to call our Customer Care Centre at 063 9000.
    Visit any Telenor office and activate PlatiMo service at no charge till December 31, 2013.
  • Use terms for qualified electronic certificate within The Platimo Service
     
     
    The service PlatiMo gives a new value to your phone offering a replacement for your wallet and payment directly from the bank account. By using this service you can make payments from anywhere, at any time and all that in the simplest and safest way.
    DEFINITIONS
    • mCertificate – Qualified electronic certificate on the SIM card (hereinafter referred to as the certificate). Represent user’s digital identity and, as such, has equal legal force as one’s own signature.
    • Bills on hold – represents a service enabling the user to make simple payments of his monthly bills, such as utility bills, bills for mobile/fixed telephony, cable and Internet providers’ bills, etc. By starting this option the user gets a list of all active bills on hold. By selecting a specific bill, the user gets insight into bill specification and can select to pay it immediately, later or delete it without paying.
    • Send payment – represents a service enabling the user to make simple money transfers directly to another user in the PLATIMO system, by simply entering the recipient’s phone number and amount to be transferred.
    • Request payment – represents a service exclusively intended for legal persons. This enables legal persons to issue invoices from their mobile phone directly to a mobile phone of a physical person (with active PLATIMO service).
    • Top-up prepaid – represents a service enabling the user to top-up any prepaid number in Telenor network directly from its bank account.
    • Refresh account list – represents an option by which the user refreshes the list of bank accounts connected to the certificate to SIM card. This option is used only after connecting an additional account(s) to the certificate (in case when the user already has an active PLATIMO service and wants to connect an additional bank account).
    • Disable PlatiMo – represents an option by which the user terminates the connection between the certificate on the SIM card, on the one side, and all registered bank accounts for the PLATIMO service, on the other. Reconnection of these accounts can be only done in the bank.
    • sPIN – Secure PIN represents a secret PIN (four digits) code for using the PLATIMO application. By entering sPIN, the user confirms his identity and enables the completion of the transaction (payment, i.e. digital signature). If the user enters three consecutive wrong sPINs, the application shall be locked and it has to be unlocked with sPUK code.
    • sPUK – Secure PUK represents a code used when locking the application after three wrong sPINs have been entered consecutively. After the application is locked, through the application menu the user shall start …
    USER REGISTRATION PROCEDURE
    When registering for the PLATIMO service, the user shall take the following steps:
     
    1. Registration in Telenor
    The user applies for this service in Telenor shops. In order for user to be able to use the certificate and the PLATIMO service, he has to be a Telenor postpaid user with a corresponding tariff package. All information on packages supporting the PLATIMO service are available in Telenor shops and at Telenor Call Centre (0639000).
    Certificates can be ordered in Telenor shops. The user’s SIM card shall be replaced before the certificate is ordered. The user shall get a special SIM card, which contains sPIN and sPUK codes on the plastic, covered by scratch foil. sPIN and sPUK codes are not known to Telenor and the user shall be under the obligation to take care of these and not disclose them to anyone.
    After the SIM card is replaced, the user shall sign a written request for the issue of the certificate. With this signature the user confirms that the data given in the request are correct, as well as that he has been informed of this document.
    The user shall apply for the certificate issued by Halcom Certification Agency, based on a written request for the issue of the certificate submitted by Telenor. Telenor/Halcom reserve the right to suspend the issue of the certificate in case of omissions in the collection of written documentation.
    The user shall activate the certificate on his own, immediately after activating the SIM card, in the application menu ( Telenor SIM menu -> mCertificate -> Issue mCertificate). When activating the certificate, the user shall be requested to enter sPIN code confirming the user’s identity and completing the certificate activation procedure. As of that moment the certificate is ready for use and the application will, on its own, request the user to change sPIN code, so that from that moment onwards the new sPIN code will apply. The user is advised not to write down or disclose to anyone the newly created sPIN. The user may at any moment, in the application menu, change sPIN code ( Telenor SIM menu -> mCertificate -> Change sPIN) once again.
    Only one certificate can be issued for one SIM card.
     
    2. Registration in the Bank
    After completing the registration procedure in Telenor, the user shall register with the bank in which he has an open account, and which is in the PLATIMO system. The registration with the bank is done in line with the bank business policy. The bank shall establish a connection between the certificate on the user’s SIM card and his bank account.
    Up to three accounts connected to the same certificate can be registered in one or more banks.
    More than one certificate can be connected to the same bank account: certificates can belong to one and the same or different persons, in line with the bank business policy.
    With the user’s registration in the bank for the PLATIMO service, the PLATIMO services offered by the bank can be used.
    Telenor shall not be held liable for the registration process in the bank. Telenor has no insight into details regarding the bank accounts, nor financial details of transactions (such as amount of the transaction, account No, etc.).
    Should a user have objections in regard to the account amounts/balance, transaction details, traders, payment process, etc., he should address his bank with the objection.
     
     
    USE OF SERVICES
    By applying for the PLATIMO service, the user shall give his approval to receive Telenor postpaid invoice with this service.
    Telenor reserves the right to suspend the certificate in the following cases:
     
    1. Unpaid debts as per invoices in line with the “General Terms of Providing and Using Services in Public Mobile Telecommunications Network of Telenor d.o.o. Beograd”
    2. Change of ownership – If the owner requests transfer of ownership, irrespective of whether the new owner is a legal or physical person, in the implementation of the request the user’s certificate which requested ownership transfer, shall be suspended. The user requesting ownership transfer shall sign a request for the certificate suspension in the request implementation procedure. In case the new user wants to use the PLATIMO service, he needs to replace the existing SIM card and start the service registration procedure, as described above herein.
      Note: In case when numbers are being transferred from one contract to another within the same owner’s contract, there will be no change in the certificate status and the PLATIMO service.
    3. SIM card replacement– if the user had an active certificate (service) on the SIM card that is changed, the certificate shall be automatically suspended and at the replacement the user shall sign a document for its suspension. If the user wants to continue using the service (and the certificate) on the new SIM card too, he needs to repeat the whole registration procedure (both in Telenor and the bank), as described above herein.
    4. Transfer to a tariff package which doesn’t support the use of the PLATIMO service. Note: If the user decides to change his tariff package and has active service PLATIMO, he needs to get informed on possibilities of using the PLATIMO service with a newly selected tariff package.
     
    In cases of certificate suspension, for any reason, the user can reactivate it after reasons for the suspension cease to apply by personally visiting Telenor shop and signing the certificate reactivation request.
     
    The service subscription shall be charged even when the certificate is suspended, for any reason, and shall not be charged only in case of certificate termination (deactivation).
    In case of change in the user’s name, only at his request, a new certificate shall be issued with a new personal name. At the certificate issue, in this case, the user shall sign a request for the termination of the certificate issued to the old personal name and shall sign a request for the issue of the certificate to the new personal name. In this case no SIM card replacement is necessary.
    The replacement of the subscriber number in Telenor, with the retention of the existing SIM card, shall not affect the certificate status, but the user shall be under the obligation to inform his bank of the change within the shortest possible time. Otherwise, the user may not be able to use the PLATIMO service, although the certificate is still active.
     
     
    CHARGING THE SERVICE
    After the certificate activation the user shall be charged monthly subscription in his monthly invoice for services used under the valid Price List.
    The user shall be charged the replacement of the SIM card for the PLATIMO service under the valid Price List.
    The user shall be charged the use of the service, only for successfully carried out payment transactions (SMS notification message on the transaction status), under the valid Price List.
     
     
    SUSPENSION AND TERMINATION OF SERVICE
    The service may be suspended by:
    • the user,
    • Telenor,
    • the bank,
    • with the expiry of certificate validity period.

     
    User’s service suspension:
    1. By disabling the service through the application menu ( Telenor SIM menu -> Platimo -> disable Platimo) the user terminates the connection between all his bank accounts registered for the PLATIMO service and the certificate on the SIM card. This shall not affect the status of the certificate itself, nor the subscription status which the user is obliged to continue paying to Telenor for the use of the service. In order for a user to be able to use the PLATIMO service again for payments, he needs to once activate the connection between bank accounts and the certificate on the SIM card by personally going to the bank.
    2. Visit to the bank so as to terminate the connection between the bank account and the certificate on the SIM card. This shall not affect the status of the certificate itself, nor the subscription status which the user is obliged to continue paying to Telenor for using the service. In order for a user to be able to again use the PLATIMO service for payments, he needs to again activate the connection between the bank accounts and the certificate on the SIM card by personally going to the bank.
    3. The user can initiate the suspension of his digital certificate by dialling Telenor Call Centre (0639000) or personally going to a Telenor shop. The suspension will follow 4 hours after the call/visit, at the latest. The suspension of the certificate shall not affect the subscription status which the user is obliged to continue paying to Telenor for using the service.
    4. The user can permanently suspend i.e. terminate his certificate only by going to a Telenor shop and signing a certificate suspension request. The certificate shall be terminated only after the written request is received by the Certification Agency (Halcom), and that can be 14 days as of the request signature, at the latest. After termination of the certificate, that same certificate cannot be reactivated. Should the user wish to again use the PLATIMO service, he needs to repeat the complete procedure of service activation in both Telenor and the bank, which implies the replacement of the SIM card.
     
    Telenor’s service suspension:
    Telenor reserves the right to suspend the service in case of certificate suspension for reasons given under “Use of services”.
    NOTE: Reactivation of a suspended certificate and services can be done only by coming to Telenor shop and signing a certificate reactivation request, provided that reasons for certificate suspension no longer apply. The certificate reactivation shall not be charged.
    Bank’s service suspension:
    In case of suspicion of abuse or in line with other rules from its business policy, the bank shall be entitled to terminate connections between bank account and user’s certificate. In that way the user shall no longer be able to use the PLATIMO service, but the certificate and subscription to the PLATIMO service shall remain active. This will enable the user to register with another bank.
     
    Service suspension with the certificate validity expiry:
    Certificate shall be valid for 3 years after its issue. If the user fails to renew it before this period expires, the certificate shall no longer be valid and cannot be used any more. The renewal of the certificate shall be done over the application menu ( Telenor SIM menu -> mCertificate -> renew mCertificate), immediately before the expiry of the certificate validity period. The user shall be duly informed by Telenor on possibilities of renewing the certificate.
    Note: Telenor reserves the right to suspend the provision of PLATIMO service(s) whereof it shall duly inform the user.