shop: coming personally with a valid identity card or passport
via Portal Moj Telenor for the previous 5 accounting cycles and curent month
by calling the IVR 0639000 (option 1, then option 4)
0639000 irrespective whether calling from his own or some other number with password only
written request: should contain on the company memo a phone number, period for which specification is requested, seal and responsible person's signature. The request shall be sent to fax No. 0639002, mailed or e-mailed to address email@example.com or personally brought in shop (including the authorization for a person coming to take the specification on behalf of the business customer)
shop: seal and valid identification document (identity card or passport) or a request written on the memo including all above stated data and the authorization for a person coming to take the specification on behalf of the business customer (persons authorized by a responsible person may attach a personal card or passport as an identification document)
via Business Portal
In all cases except viewing specification in Telenor shop or via Portals the service will be charged 150 RSD. Specification is available for 5 completed billing cycles and for the current month.
written request: should contain phone number, new delivery address and the last three digits of a Social Security. The request shall be sent to fax No. 063/9001, mailed or e-mailed to address firstname.lastname@example.org
via Portal My Telenor (option Korisnički servis, Aktivacija usluga, then Usluge vezane za Vaš račun - Promena adrese za dostavu računa)
coming into shop with valid identification document (identity card, passport or driving license)
0639000 irrespective whether calling from his own or some other number: identification based on the password
written request: should contain on the company memo a phone number, new address, seal and responsible person's signature. The request shall be sent to fax No. 0639002, mailed or e-mailed to address email@example.com or personally brought in shop
shop: seal and valid identification document (identity card, passport or driving license) or a request written on the memo including all above stated data
In case the business customer has changed the headquarters address, in addition to the request for company headquarters change, it is necessary to submit the VAT certificate issued by Tax Administration (not necessary if the change is registered on APR website).
The subscriber number and potential owner need to come personally to Telenor shop and bring with them the same documentation as when contracting subscription.
In case the subscription contract holder has contract obligation based on purchased handset, in addition to the subscriber contract the new owner shall have to sign a Contract on the Contract Assignation, whereunder he undertakes to use the respective number up to the expiration of the contract obligation period.
Handsets of a newer generation, especially those with Symbian, Wndows Mobile and Android OS, can connect to the Internet without the owner's knowledge. This happens if certain applications and programmes are set to connect automatically. This issue is important if the user is using his handset in roaming, due to high prices of data transfer.
You can send a request for paying in installments.
The request can be sent:
by sending it, with information of the phone number and the debt that should be paid; request should be sent by fax on the number 0639001, by mail: Omladinskih brigada 90, 11070 Beograd or by e-mail on the adress firstname.lastname@example.org
in Telenor or dealer shop or at an Xpress team representative
Business customers should send their request on the firm's memo, signed and stamped by the responsible person, with all necessary data of the phone numbers and the debt that needs to be paid. The request should be sent via fax on the number 0639002 or e-mail to the adress email@example.com
If the request is granted, all the arriving bills in the future should be paid in due time.
The number owner can get a copy of his contract with ID card from Telenor office or by sending a request to firstname.lastname@example.org. Please, state in your mail the phone number to which the contract refers, as well as the last three digits of the owner’s JMBG.
You can file a request for repeated sending of the bill by calling our Contact Centre at number 063 9000 and talking to an agent, from e-mail email@example.com or on our official pages on Facebook and Twitter. You need to specify the phone number for which the copy is requested, as well as the last three digits of the owner’s JMBG.
We advise you to get informed of the service eBill, with which you will always have your bills at one place and available at every moment.
You can suspend your number at any moment by calling our Contact Centre at number 063 9000, on our official pages on Facebook and Twitter or by visiting one of our shops. The data you need to prepare include the last three digits of the owner’s JMBG and contact phone number or ID card for inspection, if you come to the shop.
Information on contract obligation is available at the portal My Telenor. In addition, you can get informed if you talk to the Contact Centre agent at number 063 9000, from e-mail firstname.lastname@example.org or on our official pages on Facebook and Twitter. Just specify the phone number and the last three digits of the owner’s JMBG.
Information on tariff package is available in your bill, as well as on the portal My Telenor. Also, we can check it for you if you address us:
-On our official profiles on Facebook and Twitter. -By calling the Contact Centre at 063 9000 from the agent. -From e-mail address email@example.com.
All you need to do is specify the phone number you require information for and the last three digits of the owner’s JMBG.
Haven't found the answer to your question? Click here if you want to put a question.
Further on you can ask a question you have not found in Telenor Q & A base. If you enter your e-mail address the answer shall be sent to it within three work days. Telenor undertakes to answer only questions relating to Telenor services and products. Send all other questions to one of the contact mail addresses.